Refund Policy
We hope you love your MYORE jewelry, but if something isn’t quite right, we’re here to help. We offer a 14-day return window, giving you 14 days from the date of delivery to request a return.
To begin a return, please email us at ch@myorejewelry.ca.
Due to hygiene reasons, we currently do not accept returns or exchanges. However, we fully support customers in case of defective or damaged items. To be eligible for a return, your item must be in its original condition—unworn, unused, with all tags attached, in the original packaging, and accompanied by a receipt or proof of purchase.
Once your return request is approved, we’ll provide instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as MYORE Jewelry is not responsible for lost packages or issues that occur during return transit.
Returns sent without prior approval will not be accepted.
After your item is received and inspected at our warehouse, we will process your refund, store credit, or exchange accordingly.
If you have any questions about your return, feel free to contact us at ch@myorejewelry.ca.