Warranty

Warranty
✨ Our Commitment to Quality

At MYORE, we are committed to delivering high-quality, everyday jewelry designed to last. Each piece is crafted using premium stainless steel and 18k PVD gold plating, ensuring durability, shine, and comfort for daily wear.

As a Toronto-based brand, we take pride in offering anti-tarnish, water-resistant jewelry in Canada that you can wear with confidence.

🛡️ Limited Warranty Coverage

MYORE offers a Limited Warranty from the date of delivery on all jewelry purchases.

This warranty covers:

  • Manufacturing defects in materials or workmanship
  • Faulty clasps, links, or structural components
  • Unusual or premature tarnishing under normal use

❗ Exclusions

This warranty does not apply to:

  • Normal wear and tear (including minor scratches or fading over time)
  • Damage resulting from improper care, misuse, or accidental impact
  • Exposure to harsh chemicals, perfumes, or prolonged moisture
  • Lost, misplaced, or stolen items
💧 Product Care & Disclaimer

While MYORE jewelry is designed to be water-resistant and anti-tarnish, longevity depends on proper care.

To maintain your jewelry:

  • Avoid direct contact with perfumes, lotions, and chemicals
  • Remove before prolonged exposure to water (e.g., swimming, hot tubs)
  • Store in a dry, protected environment
🔁 Warranty Claims

If you believe your item has a manufacturing defect, please contact us within the warranty period.

📩 Submit a Claim:

Email: admin@myorejewelry.ca

Please include:

  • Order number
  • Clear images of the product
  • Brief description of the issue
⚙️ Resolution

Upon review and approval, MYORE may provide:

  • Replacement of the same item (subject to availability)
  • Store credit equivalent to the purchase value
  • Repair (where applicable)

Refunds are not issued under warranty claims.

⏱️ Processing Timeline
  • Claim review: 2–5 business days
  • Resolution: 5–10 business days after approval
💛 Our Promise

As a growing small business in Toronto, every customer matters deeply to us. We are committed to handling all warranty concerns with fairness, transparency, and care.